SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of maagnia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of maagnia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered a gift to a friend. The quality is good, the slippers themselves are warm and I was afraid that the sole would be hard and uncomfortable, but it is perfectly soft and does not feel at all due to the fact that the slippers are quite dense and fit well to the leg. I really liked it, I think I will order one for myself.
These are the softest, coziest things I've ever put on my feet. And they look like cats! What's not to love? 😻
Just like the photo, they are very comfortable
Love these slippers! They're super comfy and keep my feet warm all day. Plus, they're absolutely adorable. I get compliments every time people see them!
cool
good quality and looks great but I should have ordered a size up.. (I'm 39, so 40/41 would be perfect, 38-39 is a little small)
I bought these as a gift for my wife and she adores them! She says they're incredibly comfortable and loves how cute they are.
The same is the correct size photo very beautiful good quality and has outdoor sole
looks very nice
Well made,comfy & cute well worth every penny. Thank you :)
The best indoor footwear purchase I've made in a while. These cat slippers are cozy, cute, and perfect for lounging around the house.
i'm so happy with these slippers. i feel like i'm walking on clouds whenever i wear them plus who can resist that cute cat design?
They really are very cute, I recommend them with all the security in the world. Even if they take into account the sizes, I am 39-40, I asked for them 39 and they have been very fair. I recommend you buy a larger size than the one you have for more comfort
A must-have for any cat-lover or anyone who values comfort after a long day at work.
Very good quality, the right size, very comfortable and very well packed
it's like in the picture, but I recommend to take a size more than yours, the foot is a bit tight and shelling behind.
The slippers are very cute, it came quickly, but I just think the size should have been taken back-to-back
They are very beautiful
I received my cute slippers 🤩 The quality is good, The size is running a bit smaller but not critical. My size is 40-41, I took 42-43 and it's not bad. Recommended 🤩
super cute.
Comfortable and same as in the pictures. Only small, I took 37-38(260) but small. You need to take a size larger.
amazing
my gf loves them 10/10
Very cute
My new favorite thing about coming home is slipping into these cloud-like beauties 🐾 Super comfy & stylish too!
All very well, as the image, great
These slippers are a dream! They're as soft and warm as my cat's fur, perfect for relaxing at home.
I never knew foot comfort until I slipped into these. Plus the cat design is so fun!
Very comfortable and warm, the perfect size. As pictured
Perfect
I love it! Thank you. The quality is good
Cool slippers for home. Good quality. Are comfortable and the sole is wide so as not to get cold.
Who would've thought that something this comfy could look this good? It’s purr-fect in every way 🐱💖
Super cute. Very comfy to walk in. Material is quite good. I sized up one and it fits just right so perhaps sizing up two sizes would be a good idea.
🤗 Recommend🤍
ok
Love them!
This slippers are sooo adorable. Just size up. Im in between size 39/40 and 40/41 it’s little small.