SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of maagnia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of maagnia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super happy with the purchase! It keeps my drinks hot for hours. 👍
I'm in love with this thermal bottle, it's a life saver during my long shifts.
This insulated bottle is just amazing. Now I can enjoy warm tea on my morning walks!
Impressive
No more lukewarm coffee for me thanks to this gem of a product. recommend it!
performance is impressive 🙌
recommend
My new go-to for outdoor adventures! Keeps liquids at perfect temperatures.
Totally worth every penny spent, maintains the temperature like magic 🔮
Absolutely thrilled about how well it preserves heat.
this little wonder has made sipping warm beverages so much easier especially during these chilly winters ❄️☕️
Fantastic
An essential item if you're an avid hiker or camper like me...keeps your drink perfectly chilled or steaming hot depending on what you need...
If there was an award for best thermal performance, this would win hands down!
super satisfied 😊
Purchased two months ago and since then not once have I had to deal with lukewarm beverages...a total winner in my book.
I'm amazed
so glad i got this bottle it's been a great companion during my morning jogs 👟
satisfying
This is the best insulated bottle I've ever used, keeps drinks at perfect temperature all day.
No more reheating tea every hour! This thermal magic does the trick for me.
ok
Absolutely love this product.