SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of maagnia.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of maagnia.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this cube! It's a fantastic tool for my little one to learn and explore. Highly recommend it!
The best purchase I've made in a while. The quality is top-notch, the colors are vibrant, and there's so much to do on each side of the cube.
This sensory cube has been a lifesaver during long car rides. My baby stays entertained and stimulated throughout.
Impressive
👍 Great product! Keeps my kiddo busy exploring textures, shapes, and colors.
Delightful
I'm really impressed with durable this thing is - even after months of constant use, it still looks brand new!
recommend
Bought it as a gift for my friend's kid. They can't stop raving about how awesome it is!
Fantastic
Absolutely love that every single detail serves an educational purpose🌟
ok
this item provides endless fun for my toddler; he simply loves all the different activities on each face of the cube
Superb
i got this sensory toy for our family trip...best decision ever! kept her engaged and happy 😊
Excellent
This isn’t just another toy; its interactive features have helped improve my child’s hand-eye coordination tremendously.
visually appealing design 👏
bought two already...one for home one for grandma's house...my son adores them both 💖
No more tears during meal times now, thanks to this engaging cube.
it's amazing how much my daughter has learned from playing with this. it's a smart toy for sure!
Satisfactory
the vibrant colors, the variety of textures...this cube is sensory overload in the best way possible! 🌈
recommend
A perfect blend of fun and learning - I couldn't have asked for a better product for my toddler.
😃